Power levels seem very high

[apinner]

Hi, 

I've been getting some odd slow downs and intermittent drop outs and looking at my router status I appear to have very high power levels. Do these need to be addressed?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	490000000	10.1	39	QAM 256	17
2	498000000	10	39	QAM 256	18
3	506000000	10	39	QAM 256	19
4	514000000	10.1	39	QAM 256	20
5	522000000	10	39	QAM 256	21
6	530000000	10.2	39	QAM 256	22
7	538000000	10.6	39	QAM 256	23
8	546000000	10.7	39	QAM 256	24
9	554000000	10.9	39	QAM 256	25
10	562000000	11.4	39	QAM 256	26
11	570000000	11.4	39	QAM 256	27
12	578000000	11.2	39	QAM 256	28
13	586000000	11.5	39	QAM 256	29
14	594000000	11.4	39	QAM 256	30
15	602000000	11	39	QAM 256	31
16	610000000	11	39	QAM 256	32
17	618000000	10.9	39	QAM 256	33
18	626000000	10.6	39	QAM 256	34
19	634000000	10.6	39	QAM 256	35
20	658000000	9.5	38	QAM 256	36
21	698000000	9.5	38	QAM 256	37
22	666000000	9.7	39	QAM 256	38
23	674000000	9.2	38	QAM 256	39
24	682000000	8.8	38	QAM 256	40
25	690000000	9.5	39	QAM 256	41
26	706000000	9.2	38	QAM 256	42
27	714000000	9.6	39	QAM 256	43
28	722000000	10	39	QAM 256	44
29	730000000	9.9	39	QAM 256	45
30	738000000	10	39	QAM 256	46
31	746000000	10.2	39	QAM 256	47

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	46200000	46.8	5120	QAM 64	1
1	39400000	46.8	5120	QAM 64	2
2	32600000	48	5120	QAM 64	3
3	25800000	49	5120	QAM 64	4

Thank you.

[Tudor]

Yes, some of the downstream are too high.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[apinner]

Thank for the info.

No area faults according to both the phone line and status web site. It's not causing me too much trouble at the moment, so I'll wait it out for a member of VM staff.

[Matthew_ML]

Hey apinner, thank you for reaching out and I am sorry to hear you are having some connection issues.

I have taken a look at our side and I can't see any major issues at all.

There was an area outage for two days last which more than likely could have caused this issue.

How is your connection right now? Thanks 

[apinner]

It's been Ok the last couple of days, it's possible it was an issue in the house. 

I'll continue to monitor and report back if there are any further issues. 

[Kain_W]

Thanks for the update apinner,

Do let us know if any further issues occur.

Regards,