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Power levels seem very high

On our wavelength


I've been getting some odd slow downs and intermittent drop outs and looking at my router status I appear to have very high power levels. Do these need to be addressed?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
149000000010.139QAM 25617
24980000001039QAM 25618
35060000001039QAM 25619
451400000010.139QAM 25620
55220000001039QAM 25621
653000000010.239QAM 25622
753800000010.639QAM 25623
854600000010.739QAM 25624
955400000010.939QAM 25625
1056200000011.439QAM 25626
1157000000011.439QAM 25627
1257800000011.239QAM 25628
1358600000011.539QAM 25629
1459400000011.439QAM 25630
156020000001139QAM 25631
166100000001139QAM 25632
1761800000010.939QAM 25633
1862600000010.639QAM 25634
1963400000010.639QAM 25635
206580000009.538QAM 25636
216980000009.538QAM 25637
226660000009.739QAM 25638
236740000009.238QAM 25639
246820000008.838QAM 25640
256900000009.539QAM 25641
267060000009.238QAM 25642
277140000009.639QAM 25643
287220000001039QAM 25644
297300000009.939QAM 25645
307380000001039QAM 25646
3174600000010.239QAM 25647


Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04620000046.85120QAM 641
13940000046.85120QAM 642
232600000485120QAM 643
325800000495120QAM 644


Thank you.



Very Insightful Person
Very Insightful Person

Yes, some of the downstream are too high.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

On our wavelength

Thank for the info.

No area faults according to both the phone line and status web site. It's not causing me too much trouble at the moment, so I'll wait it out for a member of VM staff.

Hey apinner, thank you for reaching out and I am sorry to hear you are having some connection issues.

I have taken a look at our side and I can't see any major issues at all.

There was an area outage for two days last which more than likely could have caused this issue.

How is your connection right now? Thanks 

Matt - Forum Team

New around here?

It's been Ok the last couple of days, it's possible it was an issue in the house. 

I'll continue to monitor and report back if there are any further issues. 

Thanks for the update apinner,

Do let us know if any further issues occur.