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colin14
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Power adapter for 360 box wrong size.

Hi, Can anybody from VM help please. The power adapter that came with my 360 box is the wrong size, the plug that should go into the back of the 360 box is too big (6mm diameter) it should be 4.5mm diameter. I contacted VM via live chat, said they would have one sent out, they sent me a remote control!

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Molly_G
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Re: Power adapter for 360 box wrong size.

Hi @colin14,

 

Welcome to the forums - many thanks for your post. Sorry to hear that you have been sent the wrong power adapter as well as incorrect equipment via our customer services.

 

I can look into getting you the correct power adapter as soon as possible. I've been unable to locate your account using the information you've provided to register for forums so I will send you a private message just to get these details from you. Look out for the purple envelope 🙂 

 

Thanks,

Molly_G
Forum Team



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