Ok, thanks for the clarification ! It’s so annoying I will be making an officials complaint as I rang VM on Monday last week and they said it was because I had too many devices and everything was ok. So they upgraded me from m200 to m350 for a few pounds more per month. I am actually fuming Virgin if you see this. Absolutely disgusting daylight robbery.
Not the first time I've heard of that trick. It gets rid of a customer with a problem, and credit for an upsell at the same time. I would like to think that's just an unscrupulous employee and not official VM policy, but who knows.
In the meantime, you still need to get it fixed. Did you check all the coax connectors, including those on TV boxes? A loose connection can cause a signal flow on the coax outer sceen and allow noise ingress. If that's not the problem you will need an engineer visit.
Yes hope it is just this one employee. When I rang them when I first had issues, they were also trying to sell me a SIM!
Yep have checked the coax connections earlier and all are finger tight. Still have issues. Paying £106 a month and don’t expect these issues and especially not being told to upgrade.
Edit/Update: No kidding, just as I clicked post I had a phone call from VM asking me about how the service has been. I obviously said it not been the best and we’ve been having trouble keeping devices connected on WiFi and Ethernet even on CAT6! When there is only 1-2 devices online everything is good but anything more you get devices saying there connected but absolutely nothing loads! They said once again everything looks good from their systems. And again offered me a discount if I wanted upgrade to M500! I would think that M200 would be enough for 10-15 (max) devices let alone M500 (over double the speed). I have said that my levels look off and they just said literally what you said, try tightening the coaxial cables and see if anything improves. I then got cut off.
Will try calling them again tomorrow to try and book an engineer. During these times how long can I expect to wait?
Only other option is to leave Virgin Media and move to BT after nearly 10 years of being with them! The only reason why I have stuck with them is because of the speeds they offer compared to other providers that’s available in my area.
So they are still trying to upsell instead of dealing with the problem.
Increasing the contract speed is of course nonsense. People on Openreach lines at 70 Mb or much less can manage large numbers of connected devices.
In your place I'd call in and select the 'think of leaving us' option. Explain how you have been sold a more expensive contract instead of getting the fault sorted, and insist on an engineer visit. Tell them it's not the signal levels that are wrong, but the extreme data errors due to noise on the line. That's what is limiting your device connections.