So ordered Ultimate Oomph and had both 360 boxes installed and the Hub 4 and all was perfect engineer said our levels where on the high side but after the install he checked and they’d levelled out with the equipment connected.
Fast forward a bit and ordered a third 360 box which got installed on the 26th and he said he needed to go to the cabinet and increase the signal… I told him I don’t think that’s right as the previous engineer even showed me they where relatively high previously. He continued to do so and now we’re having broadband issues where the connection keeps dropping and keep having to reboot the 360 boxes….
The downstream is sitting between 38-40db, but looking it seems the upstream is the problem. (Attached below)
This engineer is the same engineer that I had to complain about after the install as he had me climbing ladders on my shed roof to feed a cable through my house as well as wrapping the cable around a gas pipe at the front of my house going to the drop cable/brown box.
Overall happy with the services I’ve got, and the first engineer (Dan) was excellent but the second guy apart from what’s listed above has now caused issues with the whole install🤦♂️
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 51.020599 | 5120 KSym/sec | 64QAM | 2 |
2 | 39400000 | 50.270599 | 5120 KSym/sec | 64QAM | 4 |
3 | 46200000 | 50.270599 | 5120 KSym/sec | 64QAM | 3 |
4 | 60300000 | 52.270599 | 5120 KSym/sec | 64QAM | 1 |
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Ultimate Oomph Customer Since 2021, Virgin TV 360 (x1 Main & x2 Mini), Gig1 (Hub 4) + Netflix add-on