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Potential new customer - a number of questions

tim_programmer
Joining in

on ‎14-12-2023 13:44

So I'm considering VM for broadband as the workmen are currently digging up my road and have a number of questions.

1. Who do I complain to / seek compensation for the builders blocking my driveway access for 2 days (so far) except late in the evening.. Without notice or written permission from me - At the moment the only way I can even get to my house on foot is to unclip the barriers and walk through as they have blocked all access (unless I trespass on two of my neighbours properties and clamber over a wall). I understand the work needs doing and the builders aren't at fault here (they are being helpful/nice) but VM is out of line not providing details etc.

2. What is the minimum package I need to get a static IP - It looks to be the business 'voom 600' but I notice 'voom 400' doesn't explicitly state 'no static option' like the 'essential 100' so wonder if it is a paid-for addition

3. Is there any other option than the Hitron router (eg just a modem with ethernet out) or can the hitron be put into a bridge-only mode? or can the firmware be replaced to something like OpenWRT? I'd prefer to be using my own hardware.

Thanks in advance for any advice

Tim

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4 REPLIES 4

jpeg1
Alessandro Volta

‎14-12-2023 14:32 - edited ‎14-12-2023 14:34

Virginmedia get permission from the local Council for pavement works. You may not get personal notification but they should avoid obstructions,

You won't get any official answers to your other questions here because this is a support forum for the residential service, not the business one. We don't use the Hitron.  You might just possibly get some advice from someone who has used it. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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jbrennand
Very Insightful Person
Very Insightful Person
In response to jpeg1

on ‎14-12-2023 16:41

As jpeg1 says... log onto you council website and find the planning permission for this VM work - that will detail what they can and cannot do.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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tim_programmer
Joining in

on ‎15-12-2023 09:56

I was hoping i'd be able to get the other questions answered without using a phone or dealing with a bot first (what ever happened to emailing support eh) - ah well, thanks anyway guys!

Regards

Tim

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Client62
Alessandro Volta

on ‎15-12-2023 10:09

https://www.virginmediabusiness.co.uk/

 

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