I have been trying for a while to become a Virgin Broadband customer. However there is an issue which means I need to get past all the automated services if that is going to happen.
When I put my address in the postcode checker it says that no service is available to my address. But a full service is available to my neighbour (1 floor below me). In fact my neighbour has Virgin Broadband, the cable runs through my garden and passes about 8 feet from my door. Having investigated it seems the Virgin postcode finder decides that any address with the suffix A or B after the number can not receive service in my area. I presume this must be a mistake and I am sure if it were checked by a site visit or similar, it could be resolved.
However, trying to find someone at Virgin to check this out has proved impossible. You either need an account number to get through to the tech team or you are sent round in circles by the various bots that do not recognise this problem.
Does anyone have an email address or another form of contact to the technical department or someone who may be able to help resolve this.
