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Postcode Not Showing

caledonia112
Joining in

My postcode EH24 9BY does not include and never has included all the house numbers in my street.
It only contains the first houses that were built, although the street was completed in 2017
It should show my postcode regardless of availability, and local engineers have confirmed the full street is ready. 
We have a large amount of residents wanting to order who are unable to do so. 
Please can someone advise, as customer services have been useless. 

2 REPLIES 2

Beth_G
Forum Team
Forum Team

Hi caledonia112,

Thank you for your post. I'm sorry to hear that your property along with a few others on the street, aren't showing as serviceable on our website. However even if neighbouring properties are active with us, there may be multiple reasons why we cannot service the next property.

I've sent you over a private message so I can look into this with you. We can arrange for a spotter to come out and see what can be done.

Beth

caledonia112
Joining in

2 Weeks and counting, still no resolution and a general lack of communication from Virgin.