I have recently joined VM, but my address was down as '1' in the system whereas it should have been '1A' (1 was knocked down and multiple homes built).
I spoke to customer services and apparently now changed on my account (although can't actually see this anywhere yet...), but the postcode checker still does not have the correct address, and noone seems able to answer how this can also be updated. Keen to ensure it is updated so that any requests in the future do not go to the incorrect address etc. Could someone from the Forum Team please help in getting this updated?
The post office checker has this correct (and most other sites do) as the address was created 2.5 years ago.
If I go to the postcode checker (https://www.virginmedia.com/postcode-checker) it only has '1', if I click on 'Can't find your address', I can then select '1a', but it then just goes to a form instead of recognising that I can (and do!) have services.