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iray52
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Postcode Check failed but VM socket

on ‎27-06-2021 23:19

Hi

 

I’ve just moved into a new rental flat and though there is a Virgin Media landline socket in the main room, the website still lists no services under my address on the Postcode Checker so I can’t seem to progress starting an account. 

Does this socket still mean I can’t get VM services? Or is the website incorrect?

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VM-Jon
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Re: Postcode Check failed but VM socket

on ‎27-06-2021 23:21

Hi there,

I am happy to take a look at this for you, it could be a simple error on our system. I will send you a private message to grab some details and take a look for you.

Thanks

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Martin_N
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Re: Postcode Check failed but VM socket

on ‎30-06-2021 08:56

Hi iray52,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry for any frustration you're having with this. 

 

I can see my colleague has reached out. Have they been able to assist with this?

 

^Martin

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