It keeps sending me the BOT which then advises I need an engineer and they will get back to me within 10 days. I've done this several times since last year and never get a response. Neighbours have Virgin and the fibre manhole is in my front lawn so no idea why I can't get a service check? Thought I'd start here! Thanks 😀.
Answered! Go to Answer
Hey missindie, thanks for reaching out on our help forum,
A warm welcome to our community 🙂
We're sorry to hear you haven't heard back from us before after submitting your request to send a spotter out, glad to see you've now rang our team to ask for help.
We'd love to know whether we can have you on board, can you please give us an update and tell us if you've now had a reply back on this matter since you last posted here?
Please, do let us know if you need any further help and we're happy to offer it.
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