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Poor picture quality on virgin box

Poor picture quality when watching tele through virgin box

ok on other channels prime Netflix etc

need help please as call centre no help


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Re: Poor picture quality on virgin box

Hi Mojo74,

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Which box do you have. if you aren't sure please check <<< this page >>>  as it may help us pin down the problem.

What do mean by poor picture quality?

Is the picture pixelating?  Does this happen on all channels or just certain ones.

Please can you advise of a few channels and whether they are HD or SD.

Any problems with On Demand, Catch Up or apps?


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

I don't work for Virgin Media.

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Message 3 of 3
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Re: Poor picture quality on virgin box

Hi when you post a question like this you need to provide more information, what virgin box, type of TV what are the settings on the virgin box set at etc. Regards Micky 

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