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masonman39
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Poor installation one year ago. Water now coming through wall!

After installation one year ago all was good. Water coming through wall now.

Upon examination install was very poor. The cover over the wall entry has come away and the silicon that should have protected the wall entry is coming away. Help Please!

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jbrennand
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Re: Poor installation one year ago. Water now coming through wall!

A VM person will respond here but it may take a day or two. Would be worth posting up a few photo's here so they can see the extent of the issue. Try calling it in as a fault and get tech visit.

Or visit B&Q for a £5 tube of external silicone sealant and DIY.

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Kath_F
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Re: Poor installation one year ago. Water now coming through wall!

Hi masonman39, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm really sorry to hear that since your installation, water is now coming in to your property. I will happily get a visit booked in for you to resolve this. I just need to confirm the address to ensure we are booking the visit on the correct account. 


I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,

 

Kath_F
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Kath_F
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Re: Poor installation one year ago. Water now coming through wall!

Hi masonman39, 

Thanks for coming back to me via private message with your information and photographs. 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM


If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 


Lets us know how the appointment goes. 


Take care.
 

Kath_F
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Kath_F
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Re: Poor installation one year ago. Water now coming through wall!

Thanks again for your private message masonman39. 

As we aren't discussing anything account specific, it can be posted on the board instead 🙂

The engineer will know what to do when they arrive so don't worry to much. They will likely replace the face plate and check the sealant. They may need to remove some of what is already there to replace it correctly. They will speak to you regarding this beforehand though so you know what is what 🙂

Any other queries or questions, just let me know. 

Thanks,

Kath_F
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