Poor Speed - Below speed guarantee

[aadom]

Hi,

I have upgraded to Gig1 and I am only getting 330 mb/s when tested via gigabit LAN.

Any ideas what to check?

Many thanks

[jbrennand]

Do this first
___________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

And See message 9 in this thread

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

[Ayisha_B]

Hi @aadom,

Welcome to our Community Forums and thanks for your post!

Sorry you're having some issues with your broadband speed. Have you managed to try what has been suggested by jbrennand?

Let us know so we can offer further support if needed.