06-08-2023 11:55 - edited 06-08-2023 12:01
Area 07 - Is there a fault as my download speeds and WIFI been pretty bad the last week or so. Have called the virgin service status line which says no area fault found and also the virgin website says no issue found
System up time | : 3 days 17h:39m:46s |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 0.9 | 38 | 256 qam | 25 |
2 | 203000000 | 1.5 | 38 | 256 qam | 9 |
3 | 211000000 | 1.2 | 38 | 256 qam | 10 |
4 | 219000000 | 0.9 | 38 | 256 qam | 11 |
5 | 227000000 | 0.7 | 38 | 256 qam | 12 |
6 | 235000000 | 0.5 | 38 | 256 qam | 13 |
7 | 243000000 | 0.2 | 38 | 256 qam | 14 |
8 | 251000000 | 0.2 | 38 | 256 qam | 15 |
9 | 259000000 | 0 | 38 | 256 qam | 16 |
10 | 267000000 | 0 | 38 | 256 qam | 17 |
11 | 275000000 | 0 | 38 | 256 qam | 18 |
12 | 283000000 | 0.5 | 38 | 256 qam | 19 |
13 | 291000000 | 0.5 | 38 | 256 qam | 20 |
14 | 299000000 | 0.2 | 38 | 256 qam | 21 |
15 | 307000000 | 0.4 | 38 | 256 qam | 22 |
16 | 315000000 | 0.5 | 38 | 256 qam | 23 |
17 | 323000000 | 0.5 | 38 | 256 qam | 24 |
18 | 339000000 | 1.2 | 38 | 256 qam | 26 |
19 | 347000000 | 1.2 | 38 | 256 qam | 27 |
20 | 355000000 | 0.9 | 38 | 256 qam | 28 |
21 | 363000000 | 0.7 | 38 | 256 qam | 29 |
22 | 371000000 | 0.2 | 38 | 256 qam | 30 |
23 | 379000000 | 0 | 38 | 256 qam | 31 |
24 | 387000000 | 0 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 9609454 | 837 |
2 | Locked | 38.9 | 128076 | 946 |
3 | Locked | 38.6 | 114469 | 693 |
4 | Locked | 38.9 | 105243 | 853 |
5 | Locked | 38.6 | 94451 | 658 |
6 | Locked | 38.9 | 88154 | 515 |
7 | Locked | 38.6 | 83595 | 489 |
8 | Locked | 38.9 | 79713 | 540 |
9 | Locked | 38.9 | 73409 | 1152 |
10 | Locked | 38.9 | 8158638 | 1924 |
11 | Locked | 38.9 | 167832189 | 914 |
12 | Locked | 38.9 | 25300185 | 585 |
13 | Locked | 38.6 | 26845370 | 262 |
14 | Locked | 38.9 | 11392653 | 391 |
15 | Locked | 38.6 | 237983 | 987 |
16 | Locked | 38.6 | 53096 | 858 |
17 | Locked | 38.9 | 49248 | 748 |
18 | Locked | 38.6 | 46272 | 121 |
19 | Locked | 38.9 | 26980 | 590 |
20 | Locked | 38.9 | 24030 | 172 |
21 | Locked | 38.9 | 20475 | 92 |
22 | Locked | 38.6 | 20488 | 12561 |
23 | Locked | 38.6 | 18523 | 242 |
24 | Locked | 38.9 | 159688 | 105 |
on 06-08-2023 11:55
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 43100000 | 40.8 | 5120 | 64 qam | 10 |
2 | 23600000 | 38.8 | 5120 | 64 qam | 13 |
3 | 30100000 | 39.3 | 5120 | 64 qam | 12 |
4 | 36600000 | 40.8 | 5120 | 64 qam | 11 |
5 | 49600000 | 40.8 | 5120 | 64 qam | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
06-08-2023 11:56 - edited 06-08-2023 12:03
Today
Yesterday
on 06-08-2023 12:01
Check 0800 561 0061 for a known fault in your street.
Notice there are Pre and Post RS Errors across all 24 of the Downstream Bonded channels.
If those error numbers are still rising that indicates some kind of service or connection fault.
on 07-08-2023 12:30
Hi there @Spoony36
Thank you so much for your post and welcome to the community forums it's great to have you back.
I have taken a look and can see that there are a few issues on our side that may require an engineer to take a look.
I will pop you a PM now so we can arrange this, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
on 08-08-2023 09:17
Hello again @Spoony36
Thanks so much for your private message and confirming your address, I have now booked you a visit for Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
on 10-08-2023 16:36
Engineer has been and said we have major issues with connection and it requires a Re-Pull whatever that means and he’s done all that he can.
He said he’s known a re-Pull to happen in 5 minutes or up to 14 days.
Im guessing a Re-Pull is the wiring from cabinet somewhere to my home?
on 10-08-2023 16:38
Also said we have no power levels to the house so how will a Re-Pull improve this?
on 10-08-2023 17:53
Hi Spoony36,
Thanks for posting, if a repull is needed we'd book this in for the next available slot, have you checked your online account to see if one has been booked?
A repull would be an upgrade and repair on the existing cable and will hopefully improve your services.
Alex_Rm
on 10-08-2023 19:22
Hi
I've checked but can't see anything yet but he only came this afternoon so might be a delay in the site updating.