I’m ready to loose the plot with the lack of competence by Virgin Media. Called Friday got pod sent out, it arrives Saturday so plug it in and just constantly flashing, so call virgin helpline next day, 25mins on a call for the girl to give me web address to the manual she reads from and then manages to cut me off, so I call back another 20mins waiting to get through, to be told hasn’t been activated at their end and that will take 24hrs. 24hrs later still same. Call back again to be told I need to pair the pod to the router by pressing button on router, that should take 10mins, explained extremely unhappy and he finally agreed to send engineer out next day and he will bring replacement pod. Engineer arrives today lovely guy but says we don’t actually deal with these so im not sure why I’ve been sent out, job was booked as a new hub installation and we don’t carry pods 🙈 he says only thing can suggest is move pod as close to router as can, he checked channels etc and said all good and to give it…guess what….24hrs. It’s been 12hrs and still the same so im not holding out much hope here 🙈🙈🙈 if anyone has any suggestions before the pod gets launched out my window would really appreciate it, sanity hanging on by a thread 😜🙈😳
