Please help me track my parcel

[Ildiko45]

Hi,

I have recently moved into a house and ordered M125 Fibre Broadband on 18.11.2023. I do not have a Virgin mobile or home number. On my pre-contract documents and order summary sent to my email upon ordering my broadband I can not see any reference whatsoever to an account number or area number.

Because of this, I can’t connect to Virgin Media’s customer service numbers or even register a Virgin Media account.

I want to track our Broadband delivery (It was supposed to arrive yesterday but it didn`t) but am absolutely unable to without an account number, despite having an order reference number, pre-contract documents confirming my order and a contract information sheet number etc.

Any help from a Virgin Media representative would be greatly appreciated.

Thanks, Ildiko

[VM-Jon]

Hi @Ildiko45 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon