Hi , received my quick start package this morning however I am not able to activate it, as far as I know I have not received a text so unable to reply "go", also your call centers are currently closed.
Could someone please activate, Thanks
hello im george a tech for virgin.
can you send me your account number and mac number (barcode on the bottom of the hub3)
Here to help! I'm a technician helping out whilst working from home. Find out more
Hi George thanks for the quick response, I have sent those details through to you.
Hi George, Please ignore previous,
This is correct sequence!
Lower light Solid white, then upper lights quickly flash green then turn red for a split second, then go out, lower light flashes white then just flashes green.