Placed order, no progress

[anarchtea]

I placed an order for a broadband package on 24th July and received an email confirmation of the order with the order summary, but have not heard anything back since. I've no idea what to do next or if my order has fallen into a black hole somewhere.

[VM-Jon]

Hi @anarchtea 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[WillDuFeu]

Hi Jon,

I am also having the same issue. Order placed 26th July but I've heard nothing since.

Would be grateful if you could assist please?

Thanks,

Will

[VM-Jon]

Hi WillDuFeu,

Please accept our apologies, i am more than happy to take a look for you too.
Please keep an eye on your private messages

Jon