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Phone switch over

Tuning in

Does the router need to be in hub mode for the phone to be connected to the fibre network? Tried switching ours over has had the message that it needs doing and it doesn't work - only thing I can think of is that we use it in modem mode


Alessandro Volta

You can use the Hub in router mode or modem mode. The phone connection should work either way. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team
Forum Team

Hi there @andyhayman1969 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you've been having issues with your landline service after the switchover. As @jpeg1 has advised this should work either way so it's certainly strange how it isn't 🤔

Just to confirm, is the adapter plugged into the Hub with the connections all secure? What happens when you try making any calls on the landline? Please let us know, we'll certainly be happy to help resolve this for you.



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Very Insightful Person
Very Insightful Person

The RJ11 TEL1 socket on the router is a separate circuit back to VMs headend telephone exchange. It is not an internet based phone service, so is not affected by what mode the hub is in.

If you are trying to use the phone by plugging one into the yellow RJ45 Ethernet sockets it won't work.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Forum Team
Forum Team

Hey andyhayman1969,

Do you still need any assistance with this issue?

Kind Regards,


Tuning in

Hi, all sorted now thanks

That's great to hear thank you @andyhayman1969 

Please do pop back to the forums in the future should you need any help and we will do all we can to help.