@Boyd2715 wrote:
Sorry, I thought the technical issues would still be similar and I was hoping someone may be able to help me.
And yes they are similar, the basic infrastructure is the same, it's just that the business offering has a few 'quirks', shall we say, of its own; the forum team here don't have the same level of access to the backend people to change stuff as they do for the domestic customers - hence the oft quoted 'sorry but we can't help' messages.
Now, there is a reasonable chance that the VM hub you have been sent is not new and is indeed a refurbished old one - and by refurbished, read, 'given a quick wipe over with an oily rag and sent back out'. So the first thing I would try is a full factory reset - now you don't mention which VM hub you have, but somewhere on it will be a tiny 'reset' hole which you stick a bent paper clip into. You will 'feel' a click as the button is depressed - now hold it in for a good 60 seconds and allow the hub to reset itself. All being well, it'll go back to factory defaults and the password on the sticker should then work - incidentally you are using the admin password and not the WiFi password aren't you?
Otherwise then, I'm afraid you will need to call the support number.
