We have attempted the following ,
Visited http://192.168.0.1Entered the settings passwordDid not workPerformed a factory reset on the hub.Turned off for 60 seconds.Did not work.We require access to change the WiFi passwordPlease advice or send a replacement hub
Factory reset the Hub using this exact method ...
DO NOT DO THIS if the password on the base of the Hub is not legible or missing.
Instructions for Hub 3
Disconnect all unneeded ethernet cables from the rear of the Hub.
With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once a steady white and no other lights are illuminated check your system again.