I have been suffering for a while with packet loss, i ended up setting up BQM and ping monitoring going out. The problem is in both directions.
I will post my hub stats here in the hope someone spots a problem... i rebooted my router within last 3 or 4 days...
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
And finally my bqm from today
Your hub stats look fine, have you checked for issues in your local area?
I had a worse BQM than you and within a few weeks the problem was sorted so I assumed it was a problem at the local cabinet.
Overnight I got this...
And my errors now look like this...
"Re: have you checked for issues in your local area?"
I have had ongoing problems since March! I called VM technical and they checked my line and said it was fine, no reason to send anyone out for further checks.
Two things VM should pick up.
1 - There should be no "red fringing" on your BQM, that's packet loss.
2 - They should be concerned about the PostRS errors, these should be 0 or very low. Normally a sign of noise on the circuit.
An engineer should be able to sort this out.
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That is great help, thank you, last time I was on the phone for about 2 hours to VM support so is there a chance a forum team member will pick this up and arrange an engineer? I would rather not have to call in again!
Should I call to arrange for an engineer?