Menu

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
stephen171
  • 1
  • 0
  • 0
Joining in
181 Views
Message 1 of 3
Flag for a moderator

Packet Loss

on ‎05-05-2022 13:21

Hi,

I've started experiencing packet loss over the past two weeks or so.

stephen171_0-1651753149860.png

 

0 Kudos
Reply
jbrennand
  • 35.04K
  • 3.41K
  • 6.67K
Very Insightful Person
Very Insightful Person
160 Views
Message 2 of 3
Flag for a moderator

Re: Packet Loss

on ‎05-05-2022 15:07

You are not alone... see these 49 pages...

https://community.virginmedia.com/t5/Networking-and-WiFi/VM-CORE-NETWORK-FAILURE-URGANT/td-p/4986440

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Akua_A
  • 4.69K
  • 121
  • 320
Forum Team
Forum Team
132 Views
Message 3 of 3
Flag for a moderator

Re: Packet Loss

on ‎09-05-2022 18:04

Hi @stephen171,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with packet loss. We can understand this is not ideal and we want to best help. 

I have had a look at your service on our systems and I can confirm your service issues may be due to a current SNR outage in your area. Our team has been made aware of this and they are currently working to resolve this matter. The current estimated fix time for this is 09 MAY 2022 17:15. Please bear with our team while we work to resolve this. 

If the issue persists after the given time, please do let us know and we will take further steps to resolve this matter for you.

Thanks,

 

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide
0 Kudos
Reply

Digital life blog

Help videos

Help forum