Hub connection is poor. Between 50 and 150 mbps on a 600 mb connection, keep getting message , cant connect to hub? been in touch with Virgin and done all they said to do , still poor, red light on hub
Phoned up, tests done connection to the property is apparently fine. Advised to do a hard reset, done that ....still the same. Go to the helpline for guides and kit.....a chocolate fire guard would be more help. Put in what is wrong and the site just repeats back to asking what the problem is without giving help, totally useless. There is obviously an issue with the Hub...why can't I upgrade to a Hub 4 ? I am on the biggest package available to customers. By the way the RED light on does not mean overheating in my case, it means modem mode. Put it back to Router mode makes no difference to connection. Think it's time to go to BT after being with Virgin for 15 years and who they were before re branding....think thats called a loyal customer NO ?
I’ve taken a deeper look at your stats and can see that the upstream power levels whilst within spec are at the top of the allowed range. Often when this happens you can see some T3’s, but your have none listed. Best now to wait for a VM staff member to get to your post and advise.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2