Signed up to M100 Fibre Broadband & Talk on 23/09/19. Installation date given: 22/10/2019 8am - 1pm. Received text on 19/10/19. Hi, it's Virgin Media here. We need to talk to you about your installation.
Informed via text chat on 22/10/19: Unfortunately, installation that was scheduled for 22/10/2019 has been placed on hold due to construction issue. Our Engineer’s have advised additional work would be required before we proceed with the installation.
Number of calls made to installation helpline. Construction team installed cable from start of street to next door neighbours house no 11.
Received call. Appointment for 10/03/20 between 12pm-6pm for the installation. Informed agent no cable up to my property. Assured me it will be done.
29/02/20: Engineers attended to cable from pavement to external wall of house. Left as there was no T-box. Phoned pre-install team 09/03/20. No new installation date given and asked to wait for call from construction team. Still waiting.
Welcome back to the forums and thank you for following up on this with us.
Using the details you have signed up to the forums with, I have checked in on this and I can’t see any updates since you were last informed, I am going to reach out to the area field manager (AFM) and as them to provide me with an update.
As soon as I get anything further I will reach out once again.
Dont cancel your current provider ( I am assuming you have one at home ? ) until VM is installed and working to your satisfaction. If it doesnt when it finally gets put in, you can cancel the subscription within 14 days with no £ penalty. Having two independent BB suppliers for a month or so is a small price to pay as an insurance policy.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.