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Outside virgin media box damaged

ArthurD-J
Joining in

on ‎09-11-2022 13:39

Hello, I hope somebody from VM can help me with this.

The outside virgin media cable box / cover is broken. I have tried my best to make it secure but I am concerned about the cabling integrity. I couldn't find anywhere on the Virgin Media help site and app to request a replacement - how do we go about arranging this please?

Thanks!

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎09-11-2022 14:31

Post up a photo so VM staff can sort it for you

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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ArthurD-J
Joining in
In response to jbrennand

on ‎09-11-2022 17:07

20221109_073051.jpg

Thanks for the advice jbrennand, here is an image of the damaged box. 

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Tom_W1
Forum Team
Forum Team
In response to ArthurD-J

on ‎09-11-2022 17:24

Hi @ArthurD-J thanks for your post although I'm sorry to hear of your concerns raised, surrounding your external Virgin Media box - thanks for the image also.

Please allow me to send you a PM so I can look into getting this fixed for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

Tom_W
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