Menu
Reply
Mands84OSO
  • 2
  • 0
  • 0
Joining in
415 Views
Message 1 of 7
Flag for a moderator

Outside virgin box

The recent storms have damaged the brown box outside my property and I can’t find online what number to contact to report the issue can anyone help please? TIA Amanda 

0 Kudos
Reply
Anonymous
Not applicable
393 Views
Message 2 of 7
Flag for a moderator

Re: Outside virgin box

Call customer services on 0345 454 1111 or else wait and the VM forum team might also respond. 

Adduxi
  • 6.82K
  • 593
  • 1.79K
Very Insightful Person
Very Insightful Person
382 Views
Message 3 of 7
Flag for a moderator

Re: Outside virgin box

Please post a photo of the outside box to allow the VM technician to get the correct parts for repair.

A VM Mod will pick this up in a day or two.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Mands84OSO
  • 2
  • 0
  • 0
Joining in
351 Views
Message 4 of 7
Flag for a moderator

Re: Outside virgin box

  •  
0 Kudos
Reply
Nathan_B
  • 5.04K
  • 170
  • 335
Forum Team
Forum Team
325 Views
Message 5 of 7
Flag for a moderator
Helpful Answer

Re: Outside virgin box

Hi there @Mands84OSO, welcome to our forum and thanks for your post.

Sorry to see that your box has been damaged, I can certainly help you with this so I am going to send you a PM to confirm your details.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Adam-Heal
  • 1
  • 0
  • 0
Joining in
262 Views
Message 6 of 7
Flag for a moderator

Re: Outside virgin box

  • Hi I am also having an issue with my outside box, it has come away from the wall and is now loose exposing the hole through the wall.
0 Kudos
Reply
Nathan_B
  • 5.04K
  • 170
  • 335
Forum Team
Forum Team
217 Views
Message 7 of 7
Flag for a moderator

Re: Outside virgin box

Hi there @Adam-Heal, welcome to our forum and thanks for your post.

I'm sorry to see you are having an issue with your outside box coming away from the wall. I can certainly arrange for a technician to come and have this fixed for you. I'll just send you a PM to confirm your details.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply