Virgin Media Community

[Hajni]

Hello, I hope one of the engenier will find my question. My outside cover box fall apart, the cable looks like damaged.  Seems like some animal chewed it. Is any chance to replace it, sometimes I lose signal. Thank you. 

[jbrennand]

Post up a photo and a VM person will arrange to get it fixed when they get here in a day or two.

[Vikki_M]

Hi Hajni 

Thank you for your post and welcome to our community.

Is it the brown external box that has been damaged?

If so we can can arrange an engineer to repair/replace  that for you 🙂

I will send you a private message now so we can arrange that for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[Hajni]

Hello, I hope one of the engenier will find my question. My outside cover box fall apart, the cable looks like damaged.  Seems like some animal chewed it. Is any chance to replace it, sometimes I lose signal. Thank you.

[Hajni]

Hello, yes the box been damaged and some cable to. 

Helló, thank for the answer. Yes the box is damaged and some cable to.

Thanks Hajni

[Martin_N]

Hi Hajni,

Thank you for your post. I'm sorry to see the current state of the Omnibox. 

We can certainly look to help get fixed for you. 

To confirm, is the face cover of the box on the floor anywhere?

^Martin

[Hajni]

Hi, I got the half face cover. 

[Akua_A]

Thank you for your response @Hajni 

To best help, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,