Outside cable box damaged

[paintersteve62]

Hello, I hope somebody from VM can help me with this.

The outside virgin media cable box / cover is broken. I have tried my best to make it secure but I am concerned about the cabling integrity. I tried phoning but did not manage to make contact with anyone. I couldn't find anywhere on the Virgin Media help site and app to request a replacement - how do we go about arranging this please?

[Paul_DN · Accepted solution]

Hi paintersteve62,

Thank you for reaching out to us in our community and welcome, sorry to hear your the box cover on your property is broken making the wires ETC be open to the elements, So I can arrange for this to be fixed I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi paintersteve62,

Thank you for joining me in a private chat and for providing the needed information, as advised I have arranged for this to be replaced, you can view and manage the appointment Via your Online Account.

Regards

Paul.