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Paul103
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Outside brown box

Hi somebody has knicked cover off brown box outside phoned virgin they said it would cost £99 scandalous I'm a pensioner also it's not on my property its on the flats no way could I pay £99 for something I haven't done .

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Adduxi
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Re: Outside brown box

This should be done by VM without cost.  It is their infrastructure to maintain, and it is in their interest to do so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paul103
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Re: Missing brown virgin media junction box cover

Hi my brown box cover has been pinched was told by virgin media cost me £99 , accully 2 boxs have been ripped of in the flats where we live its on outside off building which we don't own I am a pensioner can't afford £99 disgracefully I was told this by 2 virgin media representatives. 

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Tudor
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Re: Missing brown virgin media junction box cover

VM will repair the box for free. You were misinformed by the call taker. A VM staff member will pick up your post within a few days and arrange a technician to fix the problem.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
Hayley_S
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Re: Missing brown virgin media junction box cover

Hello @Paul103.

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see that you have been giving some confusion information.

 

We can raise this from here but I will need to bring you into a private message to do so, please look out for the purple envelope at the top of the page.

 

Look forward to speaking with you.

Hayley
Forum Team



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