Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Outside brown box wiring

Dek2
Joining in

on ‎18-11-2022 12:18

After receiving my package I discovered that there is no wiring to the outside brown box from the outside source. How can I get this replaced.

Thanks in anticipation

Dek2

0 Kudos
4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

on ‎18-11-2022 14:06

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos

Dek2
Joining in

on ‎19-11-2022 10:03

I just received my start in pack only find the external VM box cable was removed when the driveway was laid?

0 Kudos

Tudor
Very Insightful Person
Very Insightful Person
In response to Dek2

on ‎19-11-2022 12:42

VM will only send out QuickStart packs to addresses that have previously had VM. Unfortunately they cannot tell if the previous owner has removed their equipment. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos

Akua_A
Forum Team
Forum Team
In response to Dek2

‎21-11-2022 14:16 - edited ‎21-11-2022 14:17

Hi @Dek2,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you had this issue with your installation. We can understand the inconvenience caused. We can however see you have been able to get in contact with our team regarding this and have an appointment booked. Please let us know how the appointment goes and if you need any further help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top