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Joooe
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Outside brown box cover missing

Hi, our new neighbour had an engineer visit the other day and they accessed the brown cable box attached to the outside of our house, but left the cover hanging off when they were finished. It's now blown off completely in the wind and the wires are all exposed.

Is it possible to get it fixed?

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Joooe
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Re: Outside brown box cover missing

Sorry to bump my own post, but hoping someone might see this.

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Adduxi
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Re: Outside brown box cover missing


@Joooe wrote:

Sorry to bump my own post, but hoping someone might see this.


Bumping posts will put you to the back of the queue again ....   😞

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Z92
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Re: Outside brown box cover missing

It's possible to get it fixed, but it'll be a low priority job so likely will only be done if the engineer is in the area already for a fault call-out. 

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Ayisha_B
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Re: Outside brown box cover missing

Hi @Joooe,

 

Welcome back to our Community Forums and thanks for posting 🙂

 

Sorry to hear that the Omni Box cover is missing.

 

I have booked an engineer for you so this can be replaced.

 

Will follow up via PM with details of the visit!

Ayisha_B
Forum Team



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Joooe
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Re: Outside brown box cover missing

Thanks very much. 👍

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Joooe
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Re: Outside brown box cover missing

Just thought I'd say an engineer came out and fixed it in no time yesterday. Thanks again.

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Zak_M
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Re: Outside brown box cover missing

Thank you for letting us know. 

 

Really glad to hear that this has been resolved. 

 

Going forward if there is anything we are able to assist you further then please do let us know. 

 

Kind regards,

Zak_M

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CJN2012
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Message 9 of 10
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Re: Outside brown box cover missing

Hi,

We have a brown Virgin cable box outside the house but the cover is missing and the cables are exposed. We are not Virgin customers - please can you let me know how to get a replacement cover as we have 3 young children and it looks dangerous with the cables exposed etc.

many thanks

Chris

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Zak_M
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Re: Outside brown box cover missing

Good morning @CJN2012 

 

Welcome to the forums and thank you for taking the time to post. 

 

So that I can assist you further, I will need to pop you over a PM so that I can get some address details.

 

Kind regards,

Zak_M