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Outside brown box broken

LucyLuLa
Joining in

I only had virgin installed 2 months ago and noticed today that the brown box is hanging on by a thread and the front panel has now come loose. Not overly impressed after such a short length of time. Can anyone at Virgin arrange for this to get sorted please?

E23043F0-C682-42B3-935E-40FBB45156D6.jpeg

E2F91F4C-37D1-4B9F-961F-77E2FB73D704.jpeg

2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

If you wait here a couple of days a VM Mod will pick this up and arrange.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
Forum Team
Forum Team

Hello LucyLuLa.

Thanks for your first post and welcome to our Community.
Sorry to see the images of the damaged external box.
I'd like to take a look into this for you and arrange for this to be repaired.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your icon at the  top right of your screen that would be great. 
Regards     
Gareth_L