Virgin Media Community

[robounsley]

The box outside the house is damaged and needs replacing. The wires are also very untidy. Can an engineer come out to fix it?

[Beth_G]

Hi robounsley,

Thank you for your post, I am terribly sorry for our delayed response.

I'm sorry to hear that your omni box has become damaged - we can certainly arranged for a replacement one to be fitted for you if it hasn't already .I've popped you over a PM so I can take some details, just incase you still need some help with this.

Kind regards,

Beth