Virgin Media Community

[BARBARAGRONNER]

The outside cover of the connection box is missing leaving cables exposed. Can this be fixed please?

[Adduxi · Accepted solution]

Please post a photo to allow VM to source the correct parts to be fitted by a technician.

If you wait here a day or two a VM Mod will pick this up.

[BARBARAGRONNER]

 

[Steven_L]

Hey @BARBARAGRONNER,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear that your omni-box is in need of repair, I can arrange the appointment from here for this to be replaced but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
 

[Matowen]

Hi, 

we also have a box cover missing, we now own the property we formally rented and are keen to get it looking smart  so would love a new cover. Currently the wires etc are on show and it looks a mess. 

thanks 

[Natalie_L]

Hi Matowen, 

Welcome to the community and thank you for getting in touch. 

I am very sorry to hear the cover for your external box is missing. This is something we can help with. 

I would need to book a technician visit in order to have a replacement installed and to arrange this, I will just need to pop you over a private message to confirm a few details. This message will be available via the purple envelope on the top right of this page. 

Speak soon,