Virgin Media Community

[SMe1]

Hi, can someone from VM please contact me as my outside brown box was damaged in a storm and the cables are now exposed. I need a replacement fitted but cannot get through to talk to anyone on the telephone. Thanks

[Jodi_S]

Hi SMe1,

Thanks for posting on our community forums. We will certainly help you get your Omnibox repaired as we know once the cables are exposed to the elements it may start to cause issues.

I will pop you over a private message to take some details so I can get this arranged with you. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi SMe1,

Just a quick note to say we have booked an appointment for a technician to arrive to fix the omnibox which is currently broken and the cables are exposed.  

I have sent you a private message with the time and date when we will arrive. If you have any other issues in the meantime please come back to us through this channel.

Kind regards Jodi.