I’ve recently removed some bushes from the front of my house and found the outside virgin media box covering is hanging off. My connection has been a bit ropey and I’m wondering if the cable outside being open to the elements could be the reason? Is there a way to get a replacement?
Unless the cable is damaged or detached that is unlikely to be the cause. My cover hands off a lot of the time. You should be able to replace it and screw it back into place. If not report a fault to VM on both the state of the box and the state of your connection. Usual numbers or send a text:
Thanks, I’ve tried the messaging service but not really getting anywhere. Answer a few questions and then don’t hear anything and start process again. Got directed to the help page which wasn’t overly helpful.ill try giving them a call.
Hi it’s outside the house but is very worn and weathered now but looks like a mix of brown and black. I got a response to me text Last night after 7 hours and they arranged for an engineer to come have a look. Someone should be coming tomorrow, although my message said someone was coming to connect my service, I’m assuming that’s just a standard line as I’m already connected. thanks.
Thanks for getting back to me so quickly! Yeah it sounds like the omni box, this is basically the connector for the cables that run from the street cabinet into your home. I am really glad you've got an engineer booked for it so soon, I wouldn't worry about the message text, its just a systematic response so you are right.
Just so we have a log of your "ropey" connection, can you give me a description about whats going on?
Yeah I mentioned on text I’m not sure if it’s related but when watching Netflix through TiVo box I get flickering intermittently to the point where I have to switch the channel over and go back to the source to stop it flicking (this doesn’t happen when I click to watch Netflix through my normal tv remote control, as oppose to the Netflix channel on voting media of that makes sense) I also have some intermittent WiFi connection but Thai is worse when the weather isn’t so good. With the box hanging off and cables kind of hanging out I wasn’t sure if that was related.