Outside box broken and loose cable

[terabyte]

Hi,

I have just moved in and the broadband is working fine, but the splitter on the front yard:

• is exposed
• has one attached cable going nowhere

Can Virgin Media replace/fix this?

Thanks.

[terabyte]

Any suggestion?

[Sabrina_B]

Hi @terabyte 👋.

Thanks for your message, apologies about the delay in replying, the image you have provided has helped a great deal 😊, I would like to invite you for a private message so that we can organise an engineer to come out and fix this🔧. Keep an eye 👀 on the little purple envelope on the top right of your community account. 

Speak soon.

Syd

[Sabrina_B · Accepted solution]

Hi @terabyte 

Thank you for confirming those details for me 🤩. I have taken the liberty of booking an appointment for you to get this fixed,  if the date is not the most ideal for you then you can alter where needed via your Virgin Media account 👉 https://virg.in/myvmapp. Any further issues then please feel free to get back in contact.

I hope this helps.

Syd

[terabyte]

A VM technician stopped over today and replaced the box. Thanks.