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Shineybarratt
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Outside Virgin Box

The outside box is broken and all the wires are open and subject to the rain. Can a replacement box be fitted?

thanks

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jbrennand
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Re: Outside Virgin Box

Yes. Call it in as a fault and they can arrange it. Post up a photo and a VM person can asses the damage and arrange it for you when they get here in a day or two.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Kath_F
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Re: Outside Virgin Box

Hi Shineybarratt, 

Thanks for your post and a big welcome to the community. It's great having you on board with us in the Forums. 

I'm sorry to hear that you are having an issue with your external box. We certainly can arrange to get someone out to resolve this for you. I will need to confirm some information with you in order for me to proceed so I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

 

Kath_F
Forum Team



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Kath_F
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Re: Outside Virgin Box

Hi Shineybarratt, 

Thanks for coming back to me via private message. 

 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders. You can also view this in the My VM app


Please ensure that someone over the age of 18 is at the property for the time the engineer is there. 


If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 


Lets us know how the appointment goes. 


Take care.

Kath_F
Forum Team



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