I have just received my home start-up kit. When purchasing Virgin media broadband I put that I wasn’t sure if there was damage to my outside cable. I have checked this today after having some issues setting up and there is quite obviously some issues. I was wondering how I would go about arranging for an engineer to come out?
I have tried calling but have been told due to COVID-19 the call centres are closed but haven’t been signposted to any other way I can speak with an advisor or how to book an engineer.
Thanks for your help, we got a text confirming that the kit has been activated. And when I called up Saturday they also stated that our kit has been activated, however, we still cannot connect.
The power light on the hub is flashing green and the WiFi light is just solid green. Having had a look at the wires outside I am pretty sure it’s these and would need an engineer to come out. I have been without WiFi all weekend and have been unable to get through to speak to anyone from Virgin.