Menu
Reply
Cakebear11
  • 1
  • 0
  • 0
Joining in
90 Views
Message 1 of 3
Flag for a moderator

Outside Cable box

Good morning, my outside cable box is broken and the wires are exposed.  I am currently using tape to try to secure this, but this does not work. Can an engineer please come and replace my outside cable box.  Thank you.

0 Kudos
Reply
jbrennand
  • 22.33K
  • 2.4K
  • 3.98K
Very Insightful Person
Very Insightful Person
55 Views
Message 2 of 3
Flag for a moderator

Re: Outside Cable box

Post up a photo so a VM person can see the damage and sort it out when they get here in a few days

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Beth_G
  • 3.05K
  • 195
  • 294
Forum Team
Forum Team
14 Views
Message 3 of 3
Flag for a moderator

Re: Outside Cable box

Hi Cakebear11,

 

Welcome to the Community Forums! Thanks for your post.

 

Sorry to hear that your omni box has become damaged and that the wired are now all exposed.

 

I can see that you've been able to contact our team and an engineer visit has now been scheduled so the omnibox can be replaced. Do let us know if you need help with anything else 🙂

 

Beth

0 Kudos
Reply