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Outside Box won't close

Our outside box won't close and is open to the elements

I'm unable to send a pic of the issue due to file size restrictions

My fiancée and I have tried to call you, but there doesn't seem to be a relevant option regarding outside boxes 

Please can you send an engineer to repair/replace the box? 

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Re: Outside Box won't close

Hi Spider48uk, 

Thanks for your post and welcome to our community. 

Sorry for the delay in getting in touch, we have been busier than usual. 

Has this been sorted for you since? 

If not then can you confirm what box you mean? Is it brown and attached to the house or is it one of our green boxes?

Let us know and we can get this sorted ASAP. 
 

Emma_C - Forum Team
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Re: Outside Box won't close

Hi Emma

Many thanks for getting back in touch and I can appreciate how busy it is for you

The issue hasn't been resolved as yet, and I can confirm that it's the brown box which is outside on the front of the house 

I do have a photo of the box, but I'm unable to attach it to this conversation

Regards 

Neil 

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Re: Outside Box won't close

No worries. 

We can get somebody out to take a look, I'll just need to pop you a personal message and grab some details if that's okay? 

I look forward to hearing back from you soon. 

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Re: Outside Box won't close

Hi Emma

That's fine, just let me know what information you need 

Regards 

Neil 

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Re: Outside Box won't close

I've sent you a message, just reply when you can and I can book it in from there 🙂 

Emma_C - Forum Team
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