3 weeks ago
Our outside box won't close and is open to the elements
I'm unable to send a pic of the issue due to file size restrictions
My fiancée and I have tried to call you, but there doesn't seem to be a relevant option regarding outside boxes
Please can you send an engineer to repair/replace the box?
a week ago
Thanks for your post and welcome to our community.
Sorry for the delay in getting in touch, we have been busier than usual.
Has this been sorted for you since?
If not then can you confirm what box you mean? Is it brown and attached to the house or is it one of our green boxes?
Let us know and we can get this sorted ASAP.
Many thanks for getting back in touch and I can appreciate how busy it is for you
The issue hasn't been resolved as yet, and I can confirm that it's the brown box which is outside on the front of the house
I do have a photo of the box, but I'm unable to attach it to this conversation
We can get somebody out to take a look, I'll just need to pop you a personal message and grab some details if that's okay?
I look forward to hearing back from you soon.
That's fine, just let me know what information you need
I've sent you a message, just reply when you can and I can book it in from there 🙂