Virgin Media Community

[Danjswade]

Had my box outside blown off in the most recent storms. Any idea how I go about getting a replacement? Tried ringing "customer services" but only ever get automated responses.

[jbrennand]

Call it in and report it as a fault. Or a VM person can action that from here once they pick up this thread in a few days.

[Kain_W]

Thanks for raising this Danjswade and welcome back to the community!

I've dropped you a PM so we can get this sorted for you.

Thanks,

[Kain_W]

Thanks for your cooperation over PM Danjswade,

I'm glad we got the appointment booked in for you.

If you do have any further questions then never hesitate to contact us again!

Thanks and take care,