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Lou_93
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Outside Box Damaged and Open

Hi,

I have tried calling virgin media and I cannot get through! Can someone please come out to my house? As my outside box is lying open and wires are showing.

Thanks!

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jbrennand
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Message 2 of 6
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Re: Outside Box Damaged and Open

Post up a photo here so when a VM person responds in a day or two they will be able to assess what to do

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Corey_C
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Message 3 of 6
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Re: Outside Box Damaged and Open

Thanks for your post and welcome to the Community Forums, Lou_93,

 

I'll send you a private message to confirm your account details or get your address.

 

Cheers,

Corey C

Corey_C
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Message 4 of 6
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Re: Outside Box Damaged and Open

Thanks for your messages and clearing data protection, Lou_93

 

I have set up an engineer’s visit to repair/replace your omnibox for you which you will be able to view from your online account here.

 

Cheers,

Corey C

Lou_93
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Re: Outside Box Damaged and Open

Thanks Corey! 

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Corey_C
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Re: Outside Box Damaged and Open

You're welcome. ^CC

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