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Marcdfp
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Outdoor cable damaged by builders

Hello

Some builders were fixing the front garden wall through which the virgin cable passed. Unfortunately the cable has been crushed with the black sheath removed. It has not been fully cut but we don't have Internet or TV (don't have a phone line). 

Have various online diagnostics but don't seem tk go anywhere beyond saying you can't connect to the Internet. How do I book an engineer to come out and fix? 

 

Thanks

Em

 

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LittleMick73
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Re: Outdoor cable damaged by builders

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky
Natalie_L
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Re: Outdoor cable damaged by builders

Hi Marcdfp

 

Welcome to the Community and thanks for getting in touch.

 

I am sorry to hear this has happened. 

 

I have taken a look at the account and can see you have been able to arrange an appointment with our field team..

Please let us know how you get on and if you require any further assistance following the visit. 

 

Thanks 

 

Nat