Virgin Media Community

[AdumaMum]

Hi, I’ve just got Virgin Media for the first time and did the silly thing of going through with QuickStart. 

I’ve also just noticed that I have an old VM wall socket from someone who had previously lived at my address, but it appears the cable had been cut prior to me moving here.

I was wondering if anyone could guide me through what to do next as my current provider expires in less than a week.

[japitts]

The first thing is to start making alternative arrangements for your internet connectivity. Either extend the disconnection date of your current provider, or put something else in place for the intervening time.

Second, you'll likely need a manned installation for your VM services. You can arrange either by calling in, or waiting on this forum - that may take a couple of days.

Once you know the date of your manned install, then you can plan how long you need your existing connectivity for. Whether you want to allow some overlap is upto you, but it's probably a wise idea if connectivity is vital for you.

[Natalie_L]

Hi AdumaMum, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you were not able to complete your installation due to the cables being cut by a previous occupant.

I have taken a look from our side and can see you have recently spoken with the team to get this sorted. 

If you do require any further assistance, please do get back in touch and we will be able to help 🙂 

Thanks,