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wisedroid
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Outages due to high upload power? Engineer visit needed?

Reposting as my thread doesnt appear to have shown up?

 

Hello

Not hugely urgent but have noticed an increased number of short outages (some very short like today others longer while it sorts itself out) - I mainly notice when Sonos or streaming services cut out (this morning our baby white noise stopped :D)

Pretty sure it is due to high upload power levels and the pre/post RS errors only increase during these times. The rest of the time the connection works perfectly!

Given it is minor impact to me currently I haven't been able to stay on hold long enough to get hold of someone.

Is it possible to arrange an engineer visit on here? Is it likely to get worse in terms of impact?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500004.640256 qam9
22107500004.540256 qam10
32187500004.440256 qam11
42267500004.440256 qam12
52347500004.440256 qam13
62427500004.440256 qam14
72507500004.540256 qam15
8258750000540256 qam16
92667500005.140256 qam17
102747500005.340256 qam18
112827500005.640256 qam19
122907500005.840256 qam20
132987500005.940256 qam21
143067500005.640256 qam22
153147500006.140256 qam23
163227500006.340256 qam24
17330750000640256 qam25
183707500005.540256 qam26
193787500005.540256 qam27
203867500005.540256 qam28
213947500005.840256 qam29
224027500005.540256 qam30
234107500005.640256 qam31
244187500005.540256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.93286321093
2Locked40.33337918862
3Locked40.33279520048
4Locked40.33176318213
5Locked40.32979916977
6Locked40.32876916129
7Locked40.32773515435
8Locked40.32376913025
9Locked40.32067812559
10Locked40.91751412379
11Locked40.91366512630
12Locked40.91120613264
13Locked40.31041014847
14Locked40.9779514867
15Locked40.953526962
16Locked40.939867302
17Locked40.9359814428
18Locked40.312197048
19Locked40.913697820
20Locked40.9318010157
21Locked40.9447210394
22Locked40.3440310815
23Locked40.3184911156
24Locked40.37309851

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000051512064 qam3
26029992751512064 qam1
35369998051512064 qam2
43939993750.8512064 qam4

 

 

Time

Priority

Description

07/01/2021 13:07:22

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 07:50:1

Warning!

RCS Partial Service;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 07:50:1

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 07:50:1

Warning!

RCS Partial Service;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 07:49:59

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 07:49:59

Warning!

RCS Partial Service;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 07:49:59

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 05:13:44

Warning!

RCS Partial Service;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 05:13:44

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 05:13:44

Warning!

RCS Partial Service;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 05:13:42

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 05:13:42

Warning!

RCS Partial Service;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 05:13:42

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 05:13:42

Warning!

RCS Partial Service;CM-MAC=xxxx:9b;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

 

 

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