Outage Outrage!

[RobMcN84]

Afternoon All,

For the last 4 or so weeks (yes, weeks!) My broadband connection will drop out just whenever it feels like it. I have already had a new router and x2 "network" engineer visits. I was told that rain had corroded cables outside the house  where all the customers were fed from and these where replaced. However the issue still happens . . . any ideas?

when i check the router logs I see :

warning : DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value

Critical : SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

critical : Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

over and over and over.

can anyone help?

[Reece_MH]

Hi @RobMcN84,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you're facing problems with intermittence on your connection. I've taken a look on our side, and can see you spoke with our team, and had a Technician out to take a look at things.

I can see you spoke with our team shortly after the visit, and confirmed the issue has been resolved - how are things looking since your post?

Cheers,

[RobMcN84]

Hi all,

Now repaired.......I hope.

I was told this was caused by an upgrade further upstream which then inturn had an increase in signal power which was causing issues with the router.

Cheers,

Rob

[Kath_F]

Hi RobMcN84, 

Thanks for coming back to us on this and updating the thread. 

We're glad things have been resolved now. If you have any further issues though - you know where we are. 

Many thanks,