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Our services are currently unavailable at this address

garyp1231
Joining in

I recently moved to a new address and all of the online checkers for broadband comparison said Virgin was available and annoying I didn't check Virgins site until it was too late.

I tried to sign and get Our services are currently unavailable at this address. Checking postcode and houses around the house directly opposite and a neighbour 2 doors down can get virgin.

Is there any way to get it installed to me?

4 REPLIES 4

Zach_R
Forum Team
Forum Team

Hi @garyp1231,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that you're struggling to get services installed at your property. What does it state when you enter and submit your details here?

Thanks,
 


Zach - Forum Team
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It says:

Sorry! Our services are currently unavailable at this address.

Hi @garyp1231,

Thanks for checking. I'm going to send you a private message in a few moments, so please respond to that when you can and we'll get some further details to investigate.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Hi @garyp1231,

Thank you for getting back to me via private message so that I could get this looked into for you. As advised, a specialist team should make contact in due course to discuss this further.

Let us know if there's anything more that we can help you with.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!