Our bussiness lose due to virginmedia miscommunication and mismanagment
I even did 2 to 3 e mails to my virgin media team manager but felling so sorry that he didn't reply me..the reason of my e mail is that you guys disconect our internet in may with out informing us with out any call and e mail.. the e mail you are taking about the disconnection after that we speak 2 to 3 times with your staff members and told them we want to stay with you don't disconect us... but you guys did... after that we try to contract with other company but virginmedia did not gave them phone access then we contract again with your team and they told us with in 10 working days everything will be done phone net all.. but when your enginer came here they told me your phone will be start work in 12 hours.. and then some one told on phone with in 24 hours.. daily we were doing call and your staff was telling phone will start work today but after 2 week manager speak with me and told me it will start 14 june.. I already told him about that loss and then he told me when your phone will be setup then we will raise issue what we can do for you..we lose nearly £15000 how is responsible for that????? If you are not replying me not taking any responsibility so can you tell me who will take that responsibility bescuse of your miscommunication and mismanagement of your team we lose our custmers our money... I will wait for your response if not then I have all email regards contract I will go for further action... soo please update me what you can do now bescuse your manger did promise with me after sortout phone we will.do some thing for you...
We are using business services not home service I m sending you my bussiness account as well
And our old account with virginmedia that they disconect with out informing us
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Soo who is responsible who will manage our lose otherwise we will go in court
no one on here can help - you need to talk to business - afaik you will have a contact or an account manager - business accounts come with SLA's - i think they are graded so it would depend on what you have for a level of compensation
but [again] posting on here is the wrong place and will get you nowhere